Privacy policy, Pirin Sense Apartment Complex, Bansko

Welcome to Pirin Sense Apartment Complex! To ensure a safe, peaceful, and enjoyable stay for all our guests, the following general policies apply:

• Check-in: after 3:00 PM

• Check-out: by 11:00 AM

• Pets: not allowed

• Smoking: not permitted indoors (a €100 fine applies if violated)

• Quiet hours: 10:00 PM – 8:00 AM

• Damages: any damage will be charged accordingly

• Payments: accepted via cash, card, and bank transfer

• Cancellation policy: varies depending on the selected rate – see booking module for details

• Children: welcome but must be supervised by an adult

• Common areas: please keep them clean and free of personal items

Thank you for helping us maintain a peaceful and welcoming environment for all guests!

Guests at Pirin Sense Apartment Complex are kindly expected to treat the apartments and shared spaces with care and respect. In the event of any damage to the property during your stay, guests are financially responsible for the repair or replacement costs. We appreciate your help in keeping our complex comfortable and welcoming for everyone.

For the comfort and safety of all guests, smoking is strictly prohibited inside all indoor areas of Pirin Sense Apartment Complex, including apartments and shared spaces. Smoking is allowed only in designated outdoor areas.
If a guest is found smoking indoors, a €100 cleaning fee will be applied to cover the cost of deep cleaning and odor removal.

Thank you for respecting this policy and helping us maintain a fresh and welcoming environment for everyone.

Unfortunately, pets are not allowed at Pirin Sense Apartment Complex. This policy is in place to ensure cleanliness, comfort, and safety for all our guests, including those with allergies. We appreciate your understanding and cooperation.

At Pirin Sense Apartment Complex, we value the peace and comfort of all our guests. Please respect quiet hours between 10:00 PM and 8:00 AM, both in the apartments and in common areas. Events, gatherings, or loud music should be kept within reasonable limits and in accordance with this policy or in case of events, information should be provided for approval from the management body of the complex. Thank you for being considerate of other guests’ rest and privacy.

The personal data provided by the customers to the Administrator (owner of apartments of "Pirin Sense" Ltd.) are processed in accordance with the legislation in the field of personal data - Regulation 2016/679 of the Council and of the European Parliament, the Personal Data Protection Act and applicable legislation.

From the customers - individuals, guests, future guests and persons who make a reservation at Pirin Sense Apartment Complex ("Pirin Sense Ltd."). The Administrator collects the following personal data: name, address, date of birth, telephone, e-mail address, gender, information about a debit or credit card.
Personal data is collected for the following purposes:
a. execution of the contract by the Administrator - making reservations and accommodation, payment of amounts due for services performed by the Administrator;

b. fulfillment of regulatory obligations regarding address registration of guests;

Personal data is collected on the basis of the fulfillment of legal obligations of the Administrator and the fulfillment of contracts by the Administrator.
Personal data that are processed for the purpose of fulfilling a legal requirement to the Administrator - address registration of guests are stored until the expiration of the legal term for their storage.
Personal data that are processed for the purpose of reservation and accommodation are stored until the expiration of the limitation periods for making claims by and to the Administrator.
The Administrator does not provide the Client's personal data to third parties for any reason, except for the fulfillment of obligations related to the legislation of the Republic of Bulgaria.
The Administrator does not transfer the processed personal data to third countries or international organizations.
The Client has the right to receive confirmation whether personal data related to him are being processed, and if so, to obtain access to the data and the following information:
– the purposes of the processing;

– the relevant categories of personal data that are being processed;

– the recipients or categories of recipients to whom the personal data are or will be disclosed;

– the envisaged period for which the personal data will be stored, and if this is not possible, the criteria used to determine this period;

– the right of the user to request from the Administrator rectification or erasure of personal data or restriction of processing of personal data relating to the data subject, or to object to processing; the right to lodge a complaint with the Personal Data Protection Commission; where the personal data are not collected from the data subject, any available information about their source;

– where the subject is subject to profiling – the right under Art. 15, par. 1, b. h of Regulation 2016/679;

The Administrator shall provide a copy of the personal data which are being processed free of charge. Additional copies shall be made for a fee covering administrative costs.

The Customer has the right to request from the Administrator:

– rectification and erasure of personal data, under the conditions of Art. 16 of Regulation 2016/679;

– erasure of personal data (“right to be forgotten”) under the terms of Article 17 of Regulation 2016/679;

– restriction of processing of personal data under the terms of Article 18 of Regulation 2016/679;

The Controller shall communicate any rectification, erasure or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves a disproportionate effort. The Controller shall inform the Client about these recipients only if the latter has requested it.
The Client shall have the right to receive the personal data concerning him or her, which he or she has provided to the Controller, in a structured, commonly used and machine-readable format and shall have the right to transmit those data to another controller without hindrance from the Controller to whom the personal data have been provided, under the terms of Article 20 of Regulation 2016/679.
The Client may exercise his rights by submitting a request to the Administrator (in writing or electronically), in which he should indicate his specific request, sufficiently individualizing his request and the data to which it refers. The request should be signed and sent to the specified addresses of the Administrator.
15. The Administrator is not liable for damages caused by incorrect or incomplete data provided by clients.
If the client believes that his rights under Regulation 2016/679 or under the Personal Data Protection Act have been violated, he may file a complaint with the Personal Data Protection Commission or with the Administrative Court - Sofia City.
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For the purposes of these rules:

18.1. Administrator – “Pirin Sense” Ltd., UIC 206911001, with registered office and management address: Blagoevgrad, p.k. 2700, ul. Zora № 14, fl. 1, ap. 2

18.2. Client – ​​an individual who has carried out a reservation or is a guest at "Pirin Sense" ltd.